UC知道<英>住宿服务课程作业
来源：百度知道 编辑：UC知道 时间：2024/06/06 02:03:06
我是学酒店管理的.这是老师留的作业.
Assessment task instructions
1.Case study 1 is based on the hotel industry.Hotels are graded by a star rating.Describe in detail the customers'expectations for both a five star hotel and a two star hotel.The answer should only address the accommodation area and should include six expectations for each type of hotel.
2.Case study 2 relates to halls of residence attached to a college.Describe in detail the different customers'expectations-both for students during term time and for visitors during the summer vacation.Four expectations should be included for each.
3.THe Pentlands Hotel is described as four star.How would the facilities of a bedroom in this hotel differ from that of a budget hotel?
4.The contribution and value of accommodation provision is important.List value points which affect guests in both the four star and two star hotel and discuss how these contribute to the reputation and financial success of both establishm
Assessment task instructions
1.Case study 1 is based on the hotel industry.Hotels are graded by a star rating.Describe in detail the customers'expectations for both a five star hotel and a two star hotel.The answer should only address the accommodation area and should include six expectations for each type of hotel.
2.Case study 2 relates to halls of residence attached to a college.Describe in detail the different customers'expectations-both for students during term time and for visitors during the summer vacation.Four expectations should be included for each.
3.THe Pentlands Hotel is described as four star.How would the facilities of a bedroom in this hotel differ from that of a budget hotel?
4.The contribution and value of accommodation provision is important.List value points which affect guests in both the four star and two star hotel and discuss how these contribute to the reputation and financial success of both establishm
评估作业说明
1. 案例分析1是以酒店行业为基础。这些酒店要经过星级评定。详细描述顾客对五星级酒店和两星级酒店的期望。答案应只描述食宿区，而且要有对每种类型酒店的六个期望。
2. 案例分析2与大学里的学生公寓有关。详细描述学生在校期间和来访者在暑假期间两种不同顾客的期望。每个要写出四个期望。
3. Pentlands酒店为四星级酒店。该酒店内的设施与经济型酒店有怎样的不同？
4. 食宿条件的贡献和价值很重要。列出在四星级酒店和两星级酒店中影响顾客的价值点，并讨论这些因素是如何影响两种酒店的声誉和财务成功（赢利）的。